Cooperstown Veterinary Associates

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Reviews about Cooperstown Veterinary Associates

• Sharon Kroker
  ★ ☆ ☆ ☆ ☆
  My husband and I and our two dogs, along with my 86 year old mother and her dog, recently moved to Cooperstown. On Friday, July 21st, while I was sitting in Basset ER with my mother who was experiencing heart-related issues, her dog, distraught and searching for her, got away from my husband and was hit by a car. The gentleman who hit Cooper immediately stopped, as did an off-duty State Trooper who was behind the car that hit my Mom's dog. We live less than 5 minutes from Cooperstown Veterinary Clinic and both the gentleman and the State Trooper accompanied my husband to the clinic. My husband walked into the clinic with Cooper wrapped in a towel, who was bleeding, and explained that Cooper had been hit by a car and pleaded for help. The staff member behind the counter literally threw her hands in the air and said "we can't do anything!" Evidently, there was not a vet on the premises, although their hours of operation state they are open from 8:30 am to 5:30 pm and it was 4:00 pm. There was no compassion or assistance offered. There was another staff member present and she repeated the message that nothing could be done to help this dog, however, she was kind enough to call Heritage Veterinary to see if they could help. Heritage told her that the doctor was "just leaving" - obviously not concerned enough or willing to remain a few minutes to help an injured animal. (BTW, their website states "24/7 Emergency Care!"). Ignoring an injured animal struck by a vehicle, having untrained attendants and no qualified licensed professional on site is professional misconduct in my opinion. If you are looking for a compassionate, caring, well-staffed veterinary facility to care for your pets, stay away from this place!!
• Mary Giannattasio
  ★ ☆ ☆ ☆ ☆
  As an out of town visitor I went to this vet in need of help and care after my dog was sprayed by a skunk. They had no interest in helping. An employee from the back room loudly exclaimed that "I could not bring my dog here". They did not inquire or ask about the health and welfare of my dog, in fact I was never given the opportunity to explain that he was clean and had been washed. We were more concerned about the injury to his eye. This clinic didn't seem to care, and we were turned away.

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